Thursday 26 January 2012

The One Restaurant 美味關係


Ambiance: Just like every other "newer" dine in bubble tea restaurant

Seating/Wait time: Pretty busy at night. Expect to wait. Bad service experience story below (experienced by someone else).

Dress Code: Casual

Crowd: Everybody

Meal:

If you have seen pictures of bubble tea oversized slush's on Facebook or Twitter and wondered where to get them, this is the place that serves them.


Strawberry Slush
$5.50


Disappointing that there was only 1/4 of a strawberry. The way they stack it up, I wonder if it is equal in cc to a takeout cup. They make it look like they're serving you two cups for the price of one.


Lychee Slush + Pearls
$5.50 + $0.50

Pearls were just the same as anywhere else.


Shaved Ice
Mango, Red Bean, Condensed Milk, and Purple Plum (not actual plum, only sauce)
$6.95 + $0.50


The portion size is great. Much more generous than other restaurants I know in the area.

Personal Remarks:
Bad Service Story: While we were waiting to be seated, a group of 3 people was also waiting for a table. I was in a group of 6 and they immediately had a table for us. 10 minutes later, a group of 4 people arrived. So, the group of 3 and group of 4 are obviously waiting for the same table. Another 10 minutes later, the server approached the group of 4 and said their table was ready. Then group of 3 had the expression, WTF! They were very upset about the situation and the server didn't do anything to rectify the situation.

I have no idea how long those 3 were waiting because they arrived before us, but I felt very bad for them.

I felt the manager should have offered them some free drinks or just told the group of 4 to give up their table because the other group was obviously there before them. The manager and servers did nothing about the situation and just let them sit and wait.

They waited another 5 minutes, then group of 3 just got angry and decided to leave.

I know if that happened to me, I would be very upset. But it didn't. I wanted to mention that story because I don't know if their story will be told. I think it's fair for the public to know that this restaurants service can be inconsistent.

The great thing about this place is the portion size. Also, there is good variety on their menu.

The service is quite slow for food, from order time to actually being served.

Value: 4/5 Overall: 3/5

The One Restaurant 美味關係 on Urbanspoon

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